Shipping and Delivery Policy

Shipping Country:

This shipping policy is valid for the United Kingdom. Currently we do not provide international shipping.

Below you will find the average delivery time of all our packages:

Order cutoff time: 17:00 (GMT) Greenwich Mean Time (London), after this time we no longer process orders received on that day. For orders processed after cutoff time, one day gets added to the delivery time estimate.

Order handling time: 1 to 2 days, fulfilled Monday to Friday. After this time the shipment for the order is delivered to the carrier company and ready for transit.

Transit time: 7 to 8 days, Delivered Monday to Friday.

We use the following carriers parties:
- DHL
- UPS
- FedEx

Shipping costs:

Shipping is free. We cover the shipping costs for every order. All our products are delivered to your home, 100% free. There is also no minimum order quantity required.

Order Confirmation:

After placing your order, you’ll receive a confirmation email. This confirms that your order is registered in our system and is now being processed.

Delayed Orders:

If your order hasn’t arrived after the maximum delivery time, don’t worry! Wait an extra two days and use your tracking code to check its status. If it still hasn’t arrived, contact us with your order number.

Tracking your order:

You'll receive an email when your order is shipped with a Tracking number. We provide our customers with a self hosted Track your Order which you can use to track your package.

Order Cancellation:

Once an order has been placed, it is not possible to cancel. Please review your order carefully before completing your purchase.

Contact information:

Store name: Velvet Vault
Address: Unit 1005, 10/F, Boss Comm Centre, 28 Ferry Street, Yau Ma Tei, Kowloon, Hong Kong

E-mail: info@velvet-vault.co.uk
Tel: +31645373667

Opening hours :
Monday - Friday: 08:00 - 18:00
Saturday and Sunday: 10:00 - 16:00
(GMT) Greenwich Mean Time (London)

We will try to answer your email within 24 hours.