Contact Us

We take pride in delivering outstanding customer service and strive to exceed our customers' expectations at every opportunity.

Many questions that are asked every day have already been processed for our customers in our Frequently Asked Questions page.

Note: If you have a question about your order, don't forget to add your order number so we can answer your question as soon as possible.

Contact information:

Store name: Velvet Vault
Address: Unit 1005, 10/F, Boss Comm Centre, 28 Ferry Street, Yau Ma Tei, Kowloon, Hong Kong

E-mail: info@velvet-vault.co.uk
Tel: +31645373667

Opening hours :
Monday - Friday: 08:00 - 18:00
Saturday and Sunday: 10:00 - 16:00
(GMT) Greenwich Mean Time (London)

We will try to answer your email within 24 hours.